Privacy Policy

Tosh Cleaning Services LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect the following categories of personal information:

• Contact information: Name, phone number, email address, and property address.
• Service details: Home size (square footage, bedrooms, bathrooms), cleaning type, add-ons, frequency preferences, and special instructions.
• Communication preferences: Whether you have opted into SMS or email marketing.
• Payment information: Processed securely by Stripe. We never store card data on our servers.
• Usage data: Pages visited, features used, and device/browser information to improve our services.
• Marketing attribution: UTM source, medium, and campaign parameters to understand how you found us.

2. How We Use Your Information

We use the information we collect to:

• Provide and confirm cleaning service quotes and bookings.
• Send appointment reminders, scheduling updates, and service notifications.
• Send promotional offers and marketing messages only if you have explicitly opted in.
• Process payments and issue receipts.
• Generate AI-powered cleaning checklists tailored to your property.
• Respond to your inquiries and provide customer support.
• Improve our website, services, and customer experience.

3. Sharing of Information

We do not sell your personal information to third parties.

We may share your information with:

• Assigned cleaners: Property address and booking details needed to perform your service.
• Service providers: Stripe (payment processing), Resend (transactional email), and SMS communication platforms. These providers are contractually bound to protect your data and use it only for the services they provide to us.
• Legal compliance: When required by law, regulation, or valid legal process.

4. SMS / Text Messaging

Tosh Cleaning Services LLC offers an SMS program for appointment confirmations, reminders, quotes, scheduling changes, customer service, and occasional promotional offers. We collect your mobile number only when you voluntarily submit it and check our consent box on our website, or provide verbal or written consent during booking.

We disclose your number only to our text-messaging service provider for the sole purpose of delivering messages you have requested and as required by law. Message frequency varies. Msg & data rates may apply. Reply STOP at any time to opt out, or HELP for help. Contact us at info@toshcleaning.com or (281) 602-5976 to request deletion of your data.

5. Data Security

We use industry-standard encryption (TLS in transit, AES-256 at rest), secure authentication, and regular security reviews to protect your information. Payment data is processed through PCI-compliant systems (Stripe) and is never stored on our servers.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Opt out of SMS communications at any time by replying STOP.
• Opt out of email marketing at any time via the unsubscribe link in any email.
• Request a copy of the data we hold about you.

To exercise these rights, contact us at support@toshcleaning.com.

7. Cookies

We use essential cookies for authentication and session management. Analytics cookies help us understand how our services are used. You can manage cookie preferences in your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to registered users. Continued use of our services after changes constitutes acceptance.

9. Contact Us

For privacy-related questions or to exercise your rights:

• Phone: (281) 602-5976
• Email: support@toshcleaning.com
• Website: toshcleaning.com

See also our SMS Terms of Service.